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We bootstrapped Hiya Health from a bench in Los Angeles to a $260M acquisition — with zero venture capital, zero retail for 4 years, and zero industry experience. This is what we learned.

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The Builder Playbook — Free
Free Playbook — Adam Gillman
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The Complete Guide

The Builder
Playbook

Everything Adam Gillman learned co-building two 9-figure companies — the methods, mindset, frameworks, and decisions that led to a $260M exit with zero venture capital.

$260M Exit Value
$0 VC Raised
$103M Annual Revenue
5 Yrs Zero to Exit
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Contents
01Who Is Adam Gillman 02The Career Timeline 03How Hiya Was Built 04The Business Model 05The Growth Playbook 06The Influencer System 07Unit Economics & Cash Flow 08Leadership & Team 09The $260M Exit 1030 Rules From Adam 11His Philosophy on Life 12Work With Adam
01
Chapter One
Who Is Adam Gillman

The operator nobody knows

Adam Gillman co-founded and sold a $260M company. He has a few hundred Instagram followers. That contrast tells you everything about who he is.

Adam is 41 years old. He grew up between New Jersey and New York, the son of entrepreneurs who ran a chain of baby product stores in Manhattan. His parents divorced when he was young. He moved in with his father, who was building a replacement window company. He watched entrepreneurship from the inside before he ever attempted it himself.

By the time he reached USC in Los Angeles he was already running party planning businesses and selling t-shirts — not because he needed the money, but because he knew early that he would rather make less money on his own terms than be capped working for someone else.

He has two sons and a wife named Lara — they co-founded CycleHouse together, an indoor cycling studio in LA that became the basis for a reality TV show. He moved from Los Angeles to South Florida after having children. His faith is foundational. His stepmom — who devoted herself entirely to raising him — passed away unexpectedly about 10 years ago, right before his first son was born. His son's middle name is after her.

"You don't need to prove anything to anyone. Build something real and let the scoreboard speak for itself."

Adam Gillman
41Years Old
USCAlma Mater
FLBased In
2Sons

Four Values He Passes to His Sons

  • Brave — do the right thing even when you're scared
  • Disciplined — do the right thing even when you don't feel like it
  • Strong — stand up for others
  • Kind — treat people the way you want to be treated
02
Chapter Two
The Career Timeline

Three decades of building

Adam's path to Hiya wasn't linear. It was a series of calculated bets across completely different industries — each one teaching him something the next one needed.

EARLY 20s — USC
The Beginning

Already running party planning businesses and selling t-shirts on campus. Knew he would never work for someone else. Entrepreneurship wasn't an ambition — it was the only option he could imagine.

AGE 24 — GOLIVE MOBILE
CMO at 24. $250M in Revenue.

Built the marketing function from scratch and became CMO within one year. The team — including Darren, Adam's close friend who Adam would later co-found Hiya with — built GoLive into a $250M revenue business, $100M in earnings, and a 1000x return for shareholders. Named #1 fastest growing media company in America by Inc. Magazine. When the category commoditized — they wound it down cleanly and moved on.

30s — CYCLEHOUSE
Fitness — With His Wife Lara

Co-founded CycleHouse indoor cycling studio in Los Angeles with his wife Lara. Became one of the leading fitness chains in Southern California. Got a reality TV show on E! network — Hollywood Cycle. His first foray into consumer brand building.

2016 — F/ELD CANNABIS
The Hard Lesson

Co-founded F/ELD with his close friend and partner, Bert — an ultra-premium California cannabis brand. Raised $6M in venture capital. Got immense pressure to grow at all costs. Hired too fast. Invested in marketing way faster than he should have. Had a complete mental breakdown and vacated his position as CEO. Worked with his co-founders to make sure the business sold. This is where his deep anti-VC conviction was born. "From the moment we raised money we got immense pressure to grow very very quickly at all costs. It literally broke me."

2018 — THE BENCH
A Bench in Los Angeles

Exited F/ELD. Read a vitamin label one morning while giving his sons their vitamins. Found 2 teaspoons of sugar per serving. Thought "this is garbage." Days later co-founder Darren Litt called with the exact same idea. They met on a bench in LA, drank coffee, and decided to build Hiya.

MARCH 11, 2020
Launch Day = Pandemic Day

Hiya launched the same day WHO declared COVID-19 a global pandemic. They thought it was over before it started. They kept going anyway.

DECEMBER 23, 2024
$260M Exit

USANA Health Sciences acquired 78.8% of Hiya for $205M — implying a $260M total valuation. $103M annual revenue. $19M net income. 200,000+ subscribers. $0 venture capital raised across the entire journey. Adam was alone in a hotel room in Park City — the team scattered across the holidays. No celebration. Just clarity.

03
Chapter Three
How Hiya Was Built

Two dads. One bench. One idea.

The best businesses are built by frustrated customers — not market researchers. Hiya was born from genuine personal frustration, not a business plan.

Adam and Darren Litt had worked together at GoLive Mobile for 7 years. They knew they complemented each other. Adam was the operator — the numbers guy, the team builder, the one who made sure things actually happened. Darren was the visionary — the marketing brain, the idea generator, the face.

The children's vitamin industry had one obvious problem nobody was solving honestly: it was optimizing for compliance — getting kids to take the product — instead of what was actually healthy. Sugar disguised as wellness. Cartoon characters on jars full of synthetic fillers. Every product on the market was an adult brand that slapped a kids label on something they already made.

"Experts optimize within systems. Outsiders redesign them. We had zero experience in children's health. That was our advantage."

Adam Gillman
Adam — President

The operator. Makes sure trains run on time. Numbers, supply chain, team, unit economics. The builder who executes. "Getting stuff done — it's simple to understand, not necessarily simple to do."

Darren — CEO

The visionary. Had the original idea. Brilliant on marketing. The face of the company. Co-founded MarketerHire. The one who sees where the market is going before others do.

The Product They Built

After 12+ months of development with pediatricians, nutritionists, dentists, and scientists:

  • 15 essential vitamins and minerals in a single sugar-free chewable tablet
  • Zero grams of sugar — sweetened with monk fruit and real fruit extracts
  • Zero synthetic fillers, zero artificial colors, zero dyes
  • Formulated specifically for children — not adapted from an adult product
  • Reusable glass bottle with stickers kids could decorate themselves
  • Designed for both the parent's trust AND the child's experience simultaneously
04
Chapter Four
The Business Model

Every decision was deliberate

Hiya's business model wasn't accidental. Every structural decision was made intentionally on day one and defended without exception for 5 years.

01

100% Subscription — No Exceptions

Not a subscription option. 100% subscription only from day one. No one-time purchases. No Amazon. No retail shelf. The rule: subscription only works when it is genuinely convenient for the customer AND good for the business. Both conditions must be simultaneously true.

02

100% Direct to Consumer

No Amazon storefront. No retail early on. Every customer was theirs directly — the data, the feedback loop, the relationship. This enabled everything else. The vitamin concierge, the customization, the iteration. None of it works without owning the channel completely.

03

50% Off Month One — Forever

Same offer for 5 years straight. Tested every variation. This always performed best. Month one is an investment. The goal is getting the right customer in the door so months 2 through 24 can compound. Month one margin is irrelevant. Lifetime value is everything.

04

Premium Pricing as Quality Signal

Priced above every competitor in the category. "Approachable luxury" — premium enough to signal trust, accessible enough for households earning under $75K annually. That income demographic became their largest customer segment. Price is perception. Never apologize for it.

05

Never Change Your Price

Five years. Zero price changes despite significantly rising costs — especially during COVID supply chain chaos. Every dollar of cost increase was absorbed through volume growth and retention improvement. Price stability equals customer trust. Trust equals retention. Retention equals everything.

06

Target 80% Gross Margins

The benchmark Adam and Darren held themselves to — and that Adam now gives every operator he advises. The higher your gross margin — the more money you have to reinvest in marketing and growth. A brand with 80% gross margins can outspend a brand with 40% margins on acquisition and still be profitable. That compounding advantage grows wider every single month.

07

$0 Institutional Capital. Ever.

Total outside funding across the entire history of Hiya: a few hundred thousand dollars from friends and family in 2020. That's it. No Series A. No VCs. No dilution. This constraint forced real unit economics from day one. Founders kept virtually all equity going into a $260M exit.

$103MAnnual Revenue at Exit
$19MNet Income at Exit
$22MAdjusted EBITDA
~19%Net Profit Margin
05
Chapter Five
The Growth Playbook

$0 to $103M without a single VC dollar

Hiya's growth engine had three components. Each one was deliberate, systematic, and impossible for larger competitors to replicate at their scale.

1

Education First Content

80% education, 20% promotion. They explained ingredients they DON'T use and why. Discussed what was wrong with the category broadly. Gave parents information that had nothing to do with buying Hiya. The result: customers looked to Hiya as a trusted expert advisor — not just a brand.

2

Influencer Marketing System

Cohorts of 25-50 influencers. Expected 10% to convert. Killed losers fast. Doubled down on winners. 50 influencers have been working with Hiya for over 3 years. Primary platform: Instagram. Mommy bloggers were the engine by a wide margin. 20-40% of paid budget ran behind whitelisted influencer creative.

3

The Vitamin Concierge

Every new subscriber received a personal text from a real human within 24 hours. Not a bot. Not automated. A real person introducing themselves and offering to help. Whether they had 100 customers or 100,000 — same process. This single decision shaped their entire retention curve.

4

Flavor Customization

Parents could text "my son only likes the green ones." Hiya would ship exact custom ratios — 47 green, 37 yellow, 0 red — every month. Raised costs slightly. Created a competitive moat that billion-dollar companies like Unilever and P&G could never replicate at their scale.

"Distribution is the moat. The product is just the price of entry. The founders who confuse the two end up perfecting something nobody knows exists."

Adam Gillman
06
Chapter Six
The Influencer System

The exact playbook

Hiya grew to $103M in annual revenue almost entirely on influencer marketing. But their approach was fundamentally different from how most brands use creators.

01

Never Select on Follower Count

They never selected creators based on follower count or engagement rate. Selected based on trust, authenticity, and genuine connection to their specific audience. A creator with 50K deeply loyal followers consistently outperformed a creator with 5M disengaged ones.

02

Run Cohorts of 25-50

Tested in batches of 25-50 influencers simultaneously. Expected only 10% to convert to long-term partners. That math held up almost every single cohort. Running 5 creators and concluding the channel doesn't work is not a real test. Volume is the strategy.

03

Mommy Bloggers Were the Engine

The category that worked best by a wide margin. Hit them at the exact moment that corner of influencer marketing was about to explode. Audiences big enough to matter. Trust fully intact. Buying behavior — moms making decisions based on what other moms recommended — perfectly aligned with Hiya's category.

04

Whitelist the Winners as Paid Ads

20-40% of paid budget ran behind influencer-sourced creative through whitelisting at any given time. The creative is already audience-validated before you spend a dollar. Runs from a real person's handle and inherits their credibility. Unit economics outperform brand-owned creative every single time. This is where the real leverage was.

05

Use Agencies for Outreach

80% of influencer outreach was handled by agencies — who charged 15-20% of spend. Worth it because building that infrastructure internally would have cost more and taken too long. The right agency partners knew which influencers would convert and had very similar audiences to what Hiya needed.

06

50 Long-Term Partners

Over the 4.5 year run — 50 influencers worked with Hiya for over 3 years continuously. These became the backbone of the entire marketing engine. Not transactions. Genuine long-term relationships built on shared values and proven performance.

Does Influencer Marketing Still Work in 2026?

Adam's answer: Yes — but the math has changed significantly.

  • Creator rates are 3-5x what they were when Hiya started
  • Audiences are significantly more skeptical of obvious sponsored content
  • Platforms have gotten better at suppressing overly polished posts
  • The bar is higher on two things: creative authenticity and ability to operationalize at scale
  • Best fit: trust-dependent categories — supplements, kids products, beauty, pet, health
  • Worst fit: commodity plays, ultra-low AOV impulse items, technical research purchases
07
Chapter Seven
Unit Economics & Cash Flow

What actually makes or breaks a DTC brand

Adam and his co-founder Darren ran Hiya with unusual financial discipline for a bootstrapped company. These are the unit economics frameworks they lived by — and that Adam now gives to every operator he advises.

01

Target 80% Gross Margins

The benchmark Adam and Darren held themselves to — and that Adam now gives every business he invests in or advises. If you're not at 80% gross margins or in striking distance — you better have a very high AOV product where the dollar margin makes the economics work. The higher your gross margin, the more money you have to reinvest in growth. A brand with 80% can outspend a brand with 40% and still be profitable. That advantage grows wider every month.

02

Factor In Shipping and Fulfillment

Most beginners forget this entirely. A product that costs $10 to make but $8 to ship has almost no margin before you spend a dollar on marketing. Heavy products are very hard to build strong unit economics on. Products with 12-16 week lead times require tying up months of capital in inventory before a single sale. These are not small details. They determine whether a business scales or suffocates.

03

The Cash Flow Paradox

50% off month one plus fast growth equals cash negative — even when the business is fundamentally profitable on paper. Every new customer costs more cash upfront than they immediately pay back. The faster Hiya grew the more cash negative they became. At peak growth in 2022-2023 Adam described it as "holding our breath underwater." Plan for this or it will suffocate you when you're winning.

04

Optimize for Contribution Margin After Marketing

Not gross margin. Contribution margin after all marketing costs. A 55% gross margin product pulling 4x ROAS and rebuying at 60% will outperform a 75% gross margin product stuck at 2x rebuying at 30% — every single time. The founders protecting margin before they have scale are optimizing for a business they don't have yet.

05

Hire the CFO Early

The hire that made Hiya possible wasn't a marketer. It was the CFO — a decision Adam and Darren made early and credit as one of the best they made together. When you're bootstrapped and growing fast that combination breaks businesses. The CFO came in and completely changed how they mapped cash needs. Forecasting got sharper. Cash flow improved. Visibility into where they'd be in 60-90 days became real. When bootstrapped and scaling — the CFO is a growth hire, not a back office hire.

08
Chapter Eight
Leadership & Team

Near zero turnover in five years

In an industry where 40-60% annual turnover is common, Hiya lost approximately 2 employees voluntarily across their entire existence. That's not luck. That's culture — built by Adam, Darren, and a leadership team that treated people like the asset they were.

1

Vulnerability First

Adam's #1 leadership trait. Admitting mistakes publicly and immediately. Saying "I don't know" clearly when he doesn't. Creating psychological safety for the best people to do their best work. "When we made a miscalculation we were completely willing to acknowledge it."

2

Zero Micromanagement

Hire the absolute best in every discipline then get out of their way. The best people want to grow and shine. If you don't let them do their jobs they leave. Simple. The best people want to be empowered — not managed.

3

Listen More Than You Speak

The most impressive person Adam has ever met — a billionaire who acquires 8-figure companies — talks the least in every room. Listens first. Always. By the time he speaks he's processed more information than everyone else. "The most valuable thing you can do at the table is often nothing."

4

Make Decisions Fast

Speed of decision making beats quality of decision making within reason. The cost of a wrong decision is almost always recoverable. The cost of waiting two weeks compounds across every department. Indecision is its own decision — and it's almost always the wrong one.

"If you don't believe in yourself you can't expect your team to believe. You can't expect customers to believe. Self-belief is the one universal common denominator."

Adam Gillman
09
Chapter Nine
The $260M Exit

Selling from strength not desperation

Most companies sell because they have to. Hiya sold because they found the perfect strategic partner from a position of complete financial strength. That difference changes everything.

01

Run It Like Outbound Sales

They didn't wait for inbound. The Hiya team built the buyer universe themselves — identified every credible strategic acquirer, prioritized the list, ran the outreach, and managed every conversation actively. Most founders sit back and wait for someone to knock on their door. They knocked on theirs. Total time from first conversation to close: 4 months.

02

Sell From Strength

At the time they began exploring acquisition Hiya was already highly profitable. $19M net income on $103M revenue. They did not need to sell. That single fact changed every conversation with potential acquirers. Never sell from desperation. Build something that doesn't need to be sold — then sell it on your terms.

03

Pick an Acquirer Like a Co-Founder

They met with many potential buyers. Knew USANA was right after the second meeting. Not because of the price — because USANA wanted to learn FROM them, not impose their model ON them. USANA brought international reach across 24+ countries and 30 years of manufacturing expertise. Hiya brought the DTC subscription playbook. Perfect yin and yang.

04

Deals Die in the Gaps

The biggest risk in any acquisition process isn't price. It's momentum. Managing the energy of the deal — keeping it moving, not letting it stall, making sure every party feels like they're getting timely answers. Deals don't die in diligence. They die in the gaps between meetings.

What Close Day Actually Felt Like

December 23 2024. Adam was alone in a hotel room in Park City — the team scattered across the holidays. No team. No celebration. No champagne.

He sat there and waited for the feeling he'd spent years imagining. It didn't come.

What came instead was clarity. The money didn't matter the way he thought it would. The building is the thing — not the exit. The exit is just a transition point.

First thing he did after the deal closed: went for a very long run. Then got back to work.

  • "The reward for me has never been the moment of closing. The reward is the work itself."
  • "If you're building something and imagining what exit day will feel like — it feels like a Tuesday."
  • "Keep building because you love building. Not because of what you think the finish line feels like."
10
Chapter Ten
30 Rules From Adam

Every lesson earned the hard way

These are not theories. These are lessons Adam learned building GoLive Mobile, F/ELD, CycleHouse, and Hiya alongside great partners — distilled into their most actionable form.

1
Start With Personal Frustration
The best businesses come from problems you personally hate. That emotion is fuel market research can never replicate.
2
Partner With Proven People
Adam and Darren had 7 years of proof they could build together before Hiya. Don't bet your next venture on an untested partnership.
3
Spend 12 Months on Product
Most founders spend 4-6 weeks. Adam spent 52+. That foundation is why retention was solid from day one.
4
Outsiders Redesign Systems
No industry experience means no defaults. Experts optimize within systems. Outsiders redesign them entirely.
5
Know Consumer vs Customer
The child consumed. The parent paid. Build for both simultaneously. Most competitors only solve for one.
6
Subscription Must Serve Both
It only works when genuinely convenient for the customer AND good for the business. Both must be true simultaneously.
7
Own Your Distribution
No Amazon. No retail early. Own the customer relationship completely. This is what enables everything else.
8
Price Is a Quality Signal
Cheap signals cheap. Premium signals premium. Price to reflect the value you're actually delivering. Never apologize for it.
9
Never Change Your Price
Five years. Zero changes. Absorb costs through volume growth and retention improvement. Price stability builds trust.
10
Packaging Is Marketing
Design something parents want to Instagram. A bottle on a kitchen counter is a free marketing channel operating 24/7.
11
Text Every New Customer
Every subscriber. Personal text. Real human. Within 24 hours. This one decision shaped the entire retention curve.
12
Let Customers Customize
Custom flavor ratios. Operationally complex. Impossible for incumbents to replicate. Use small size as a weapon.
13
Iterate Relentlessly
8 iterations of the same multivitamin. Never stop improving what's working. Version 8 is the original vision executed 8x better.
14
Depth Before Sprawl
2.5 years with one product before launching the second. Go deep before going wide. Always.
15
Validate Before You Build
Every new product validated by customer surveys before spending $1 on development. Know it won't fail before you make it.
16
Educate Before You Sell
80% education, 20% promotion. Trust converts better than any advertisement at any spend level.
17
Select Influencers on Trust
Never on follower count. 50K loyal followers beats 5M disengaged ones every time. Authenticity is the entire game.
18
Whitelist the Winners
20-40% of paid budget behind influencer creative. Already validated. Inherits credibility. Outperforms brand creative every time.
19
Target 80% Gross Margins
The benchmark he gives every operator he advises. Below this you cannot fund profitable growth. Fix the math first.
20
Plan for Cash Flow Paradox
Growth plus discounted first month equals cash negative even when profitable. Plan for it or it will kill you when winning.
21
Avoid VC If You Can
$0 raised → $260M exit. Founders kept virtually all equity. The constraint forces real unit economics from day one.
22
Hire CFO Early
Not a back office hire. A growth hire. They tell you how much fuel you have which determines how hard you can accelerate.
23
Vulnerability Is Leadership
Admit mistakes fast. Say "I don't know" clearly. This creates psychological safety for the best people to do their best work.
24
Make Decisions Fast
Speed beats quality within reason. The cost of wrong is recoverable. The cost of waiting two weeks compounds everywhere.
25
Know What You Don't Know
They knew nothing about retail or international. So they found partners who did. Knowing your gaps is a competitive advantage.
26
Sell From Strength
Never sell from desperation. Build something that doesn't need to be sold. Then sell it on your terms.
27
Pick Acquirers Like Co-Founders
Culture fit matters more than price. They knew USANA was right after 2 meetings. Not because of the number.
28
Decent Idea + Great Execution
"A decent idea with amazing execution beats a great idea with bad execution every single day of the week."
29
Time Cannot Be Accelerated
Compounding only works with patience. You cannot shortcut it. You can only show up every single day.
30
Let the Scoreboard Speak
Never chased press. Never sought validation. Just built. $0 raised. $103M revenue. $260M exit. The scoreboard tells the truth.
11
Chapter Eleven
His Philosophy on Life

The man behind the operator

"Stay alive long enough for time to work for you."

On the first 6 months of Hiya when almost nothing worked. Month 7 they found their stride. By year 4 they were #1 in category.

"You don't need to prove anything to anyone. Let the scoreboard speak for itself."

His single most important piece of advice. To entrepreneurs and to his younger self.

"Purpose beats passion. Passion gets you started. Purpose gets you through the hell."

On what sustains a founder through the hardest periods of building something real.

"Kids removed the luxury of wasted time."

On how fatherhood forced clarity about what actually mattered in how his time was allocated.

"Money isn't the ultimate currency. Time is."

On what successful people actually realize when they start making serious money.

"Time rewards those who stay consistent when everyone else gets bored."

On the compounding nature of showing up every single day without exception.

"If you still believe — it's still something you should keep fighting for."

On when to quit — and when never to. Self-belief is the only common denominator of every successful founder.

Choose your engagement

Every tier includes everything to its left. 6-month minimum. Renews in 3-month terms.

Tier 01
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Async accessLimited
Strategy & roadmap
Hiring & org design
Deal & vendor reviewsOn request
Documents & playbooksLight
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Tier 02
Strategic Partner
$24K
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Async accessDirect line
Strategy & roadmap✓ Custom builds
Hiring & org design✓ Profile & process
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Embedded Operator
$49K+
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Strategy & roadmap✓ Custom builds
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From application to first session in 1-3 days

01
Intake Form

Pre-engagement survey to confirm stage, fit, and investment alignment.

02
Fit Call

30 minutes. We discuss your situation and the tier that matches it.

03
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04
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Two weeks of deep-dive: data, team, calls, and current playbook review.

05
Begin

First strategic working session and a 90-day plan with named owners.

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